Guest Service Officer, Park Operations - Rainforest Wild Adventure

Join Mandai Wildlife Group as a Guest Service Officer and become part of a team dedicated to inspiring visitors to connect with wildlife in a breathtaking green reserve. This role is perfect for individuals passionate about hospitality, conservation, and creating unforgettable experiences for our guests. Based in the heart of Bali, you'll be working in some of the most beautiful locations, including Ubud, Canggu, and Nusa Dua, ensuring our visitors have the best possible experience.

As a Guest Service Officer, you'll be the face of our park operations, greeting visitors with a warm smile and ensuring their stay is seamless and enjoyable. You'll work closely with our team to deliver exceptional service, from assisting with bookings to providing information about our wildlife and conservation efforts. This is a fantastic opportunity to combine your passion for hospitality with a genuine love for nature and wildlife.

At Mandai Wildlife Group, we believe in the power of conservation and education. We're committed to protecting and preserving our natural environment, and we need dedicated individuals like you to help us achieve our goals. Join us and be part of a team that makes a real difference.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and friendly demeanor, ensuring they have a positive first impression of our park.
• Assist with guest bookings, check-ins, and check-outs, and provide information about our park facilities and activities.
• Provide excellent customer service, addressing any guest inquiries or concerns promptly and professionally.
• Work closely with the park operations team to ensure smooth and efficient daily operations.
• Promote our wildlife conservation efforts and educational programs to guests, fostering a deeper appreciation for nature.
• Contribute to the team's efforts in maintaining a clean and attractive park environment.
• Assist with event planning and coordination, ensuring a seamless experience for guests attending special events.
• Stay up-to-date with industry trends and best practices in hospitality and customer service, and apply this knowledge to improve our services.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or hospitality role, preferably in a tourism or nature-based setting.
• Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests.
• Strong organizational and problem-solving skills, with the ability to work well under pressure.
• Familiarity with basic office software, such as Microsoft Office or Google Workspace.
• Passionate about wildlife conservation and education, with a genuine interest in sharing this passion with others.
• A flexible and adaptable attitude, with the ability to work in a fast-paced and dynamic environment.
• Ability to work both independently and as part of a team.
• Fluency in English, with the ability to communicate effectively in both written and spoken English.

🛠️ Keahlian

Lowongan Terkait