Key Account Customer Service Executive - Logistics & Supply Chain

Join Multi-Trans Sdn Bhd, a leading name in logistics and supply chain solutions, as a Key Account Customer Service Executive in the vibrant heart of Bali, Indonesia. This role is pivotal in fostering long-term client relationships and ensuring seamless operations for our valued customers. As a Key Account Customer Service Executive, you will be the primary point of contact for our key clients, providing exceptional service and support. Your daily tasks will involve managing client inquiries, resolving issues, and ensuring that our clients' logistics needs are met efficiently and effectively.

Multi-Trans Sdn Bhd is committed to innovation and excellence in the logistics industry. With a strong focus on customer satisfaction, we strive to provide the best possible solutions to our clients. In this role, you will have the opportunity to work with cutting-edge tools and technologies, such as SAP, Oracle, and other industry-standard software. You will also have the chance to develop your skills and grow professionally in a dynamic and supportive environment.

If you are a passionate and dedicated professional with a strong background in customer service and logistics, we invite you to join our team at Multi-Trans Sdn Bhd. Together, we can continue to deliver exceptional service and support to our clients, helping them achieve their business goals.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for key clients, providing exceptional customer service and support.
• Manage client inquiries, resolve issues, and ensure timely responses to client requests.
• Coordinate with internal teams to ensure that client logistics needs are met efficiently and effectively.
• Monitor client satisfaction and feedback, and work to improve our services based on client input.
• Stay up-to-date with industry trends and best practices in logistics and supply chain management.
• Use industry-standard software, such as SAP, Oracle, and other tools, to manage client data and track performance metrics.
• Collaborate with cross-functional teams to develop and implement new processes and initiatives.
• Participate in training and development programs to enhance your skills and knowledge in customer service and logistics.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years of experience in customer service, account management, or a related field in the logistics industry.
• Strong understanding of logistics and supply chain principles and practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in English, both written and spoken, is required.
• Familiarity with industry-standard software, such as SAP, Oracle, and other tools, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to think creatively and strategically.

🛠️ Keahlian

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