Customer Service Representative - Jago Coffee

Join Jago Coffee, a leading specialty coffee brand in Indonesia, as a Customer Service Representative and play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will be the first point of contact for our valued customers, handling inquiries, complaints, and resolving issues with a smile. Located in the heart of Jakarta Pusat, you'll be part of a team that ensures every customer interaction is seamless and memorable.

As a Customer Service Representative at Jago Coffee, you will leverage our customer relationship management (CRM) system to track and manage customer interactions, ensuring prompt and efficient responses. You'll also collaborate with our marketing and sales teams to enhance customer satisfaction and loyalty. This role offers a fantastic opportunity to grow within a company that values innovation, sustainability, and community engagement.

Every day, you'll use our in-house helpdesk software to log and manage customer tickets, ensuring that no issue goes unresolved. You'll also have the chance to participate in our quarterly customer feedback sessions, helping shape our products and services to better meet customer needs.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, providing timely and accurate responses.
• Use our CRM system to track and manage customer interactions, ensuring a personalized and efficient service.
• Collaborate with marketing and sales teams to enhance customer satisfaction and loyalty.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor customer feedback and suggest improvements to our products and services.
• Participate in quarterly customer feedback sessions to help shape our business strategies.
• Maintain a high level of customer satisfaction by resolving issues promptly and professionally.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service, preferably in the retail or hospitality industry.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Excellent communication skills, both written and verbal, in Indonesian and English.
• Strong problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with coffee industry trends and practices is a plus.

🛠️ Keahlian

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