Live Chat Support Agent - E-Grocery Platform (Yogyakarta)

Join Infomedia Nusantara as a Live Chat Support Agent for our leading e-grocery platform in Yogyakarta! In this dynamic role, you will be the first point of contact for customers seeking assistance with household essentials, ensuring a seamless and satisfying shopping experience. Our platform is growing rapidly, and we need dedicated professionals like you to help us maintain high customer satisfaction.

As a Live Chat Support Agent at Infomedia Nusantara, you will handle customer inquiries, resolve issues, and provide excellent service through our live chat platform. You will work in a fast-paced environment, using tools like Zendesk and Freshdesk to manage customer interactions efficiently. This role offers a unique opportunity to be part of a company that is revolutionizing the e-grocery industry in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide timely, accurate, and friendly responses through live chat.
• Resolve customer issues and complaints, ensuring a high level of customer satisfaction.
• Use live chat software such as Zendesk and Freshdesk to manage customer interactions efficiently.
• Assist customers with product information, order status, and delivery details.
• Document customer interactions and feedback for quality improvement.
• Collaborate with the customer service team to ensure consistent and high-quality service.
• Maintain a detailed record of customer interactions and resolutions.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication skills in both written and verbal Indonesian.
• Familiarity with e-commerce platforms and live chat support systems.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Basic knowledge of Microsoft Office Suite (Excel, Word).
• Ability to multitask and prioritize tasks effectively.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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