Contact Center Trainer to Team Lead - Career Growth Opportunity in Bali

Private Advertiser · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 35000 - Rp 38000 per bulan

Kickstart your leadership journey in Bali’s thriving contact center industry! This unique Trainer to Team Lead role offers a structured career path where you’ll first master our 40-day Customer Service Representative (CSR) training program before stepping into a Trainer position, and eventually grow into a Team Lead role. At Private Advertiser, you’ll be part of a dynamic team in beautiful locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

As a Contact Center Trainer, you’ll develop and deliver engaging training sessions using our in-house LMS (Learning Management System) and Microsoft Teams, ensuring our agents are equipped with the latest skills and knowledge. This role is perfect for those looking to build a career in customer service leadership, with clear progression opportunities to become a Team Lead.

Join us and be part of a company that values growth, innovation, and a work-life balance that allows you to enjoy Bali’s vibrant culture while advancing your career.

📋 Tanggung Jawab Pekerjaan

Develop and deliver engaging training programs for Customer Service Representatives (CSRs) using our in-house LMS and Microsoft Teams.
Create and maintain training materials, including manuals, scripts, and video tutorials.
Conduct assessments and provide feedback to ensure continuous improvement in agent performance.
Monitor and evaluate training effectiveness through regular feedback sessions and performance metrics.
Collaborate with the Team Lead to align training programs with business objectives and agent performance standards.
Stay updated with industry trends and best practices in customer service training.
Mentor and coach new trainers to ensure high-quality training delivery.
Ensure compliance with company policies and procedures in all training activities.

🎓 Kualifikasi & Syarat

Minimum 2 years of experience in customer service or a related field.
Proven experience as a Customer Service Representative (CSR) or similar role.
Strong communication and interpersonal skills, with the ability to train and mentor others effectively.
Familiarity with LMS platforms and Microsoft Teams.
Ability to work independently and as part of a team in a fast-paced environment.
Basic understanding of customer service metrics and KPIs.
Fluency in English and Bahasa Indonesia.
Bachelor’s degree in Business Administration, Communication, or a related field (preferred but not required).